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Privacy Policy

Contents

At Sapere Health (“Sapere Health,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information — including your sensitive personal health information — when you use our website (saperehealth.ca), order lab tests, provide samples, receive results, or otherwise interact with our services. We operate in British Columbia and comply with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Personal health information receives the highest level of protection.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We collect two main categories of information:

 

Personal Information you voluntarily provide:

  • Contact details (name, email, phone number, mailing address)
  • Account and identification information (date of birth, gender, provincial
  • health card number where required)
  • Health-related information (questionnaires, medical history, symptoms, medications, lifestyle details)
  • Payment information (credit card details processed securely via third-party processors)
  • Test samples and results (blood, saliva, urine, or other specimens and the resulting lab data)

Information collected automatically or through service providers:

  • Usage data (IP address, browser type, pages visited, device information)
  • Cookies and similar tracking technologies (see Section 7 below)
  • Location data (for mobile phlebotomy scheduling, if provided)

We do not collect personal information from children under 13 without verifiable parental consent. Our services are not directed at minors.

How We Collect Your Information

  • When you create an account, place an order, complete a health questionnaire, or contact us
  • When you provide a sample via mail-in kit or mobile phlebotomy
    Through our accredited laboratory partners when processing and analyzing samples
  • Automatically via website cookies, analytics tools, and server logs
  • From third parties only with your consent or as permitted by law (e.g., your physician if you request results be shared)

How We Use Your Information

We use your personal information only for the purposes for which it was collected or as permitted by law:

  •   To process your test orders and deliver results
  •   To provide physician-reviewed analysis and recommendations (where applicable)
  •   To communicate with you about your orders, results, and follow-up care
  •   To improve our services, conduct internal analytics, and enhance user experience
  •   To send marketing communications (only with your express consent — you can opt out anytime)
  •   To comply with legal and regulatory obligations (e.g., public health reporting)
  •   To prevent fraud and ensure the security of our services

 We do not use your personal health information for automated decision-making that significantly affects you without human oversight.

Sharing and Disclosure of Your Information

  • We never sell your personal information or health data to third parties for marketing purposes.
  • We may share information in these limited circumstances:
  • With service providers (under strict contracts): Accredited laboratories (CLIA/CAP-certified, located in Canada or the US), mobile phlebotomists, shipping carriers (e.g., Canada Post), payment processors, email and hosting providers, and technology vendors. They may only use your data to perform services for us.
  • Reviewing physicians (contracted or affiliated) for result interpretation and telehealth follow-up.
  • Legal and regulatory requirements: To comply with court orders, government requests, or public health mandates.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (with notice where required).
  • With your explicit consent: For any other purpose you specifically approve.
  • All third parties are contractually required to protect your data at the same standard we do.

Storage, Security, and Retention

  • Your data is stored securely in Canada (with limited processing possible in the US for certain lab or cloud services). We use industry-standard safeguards:
  • Encryption (in transit and at rest)
  • Access controls and role-based permissions
  • Regular security audits and staff training
  • Firewalls, secure servers, and monitoring
  • We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law (lab results and medical records are typically kept for 7–10 years or longer where legally mandated). Once no longer needed, we securely delete or de-identify the information.

Your Rights and Choices

  • Under PIPA/PIPEDA you have the right to:
  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent (subject to legal or contractual restrictions — this may limit our ability to provide services)
  • Request deletion (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • File a complaint with us or the appropriate privacy regulator
  • To exercise these rights, contact us using the details below. We will respond within 30 days (or notify you if an extension is needed). We may charge a nominal fee for certain access requests where permitted.

Cookies and Tracking Technologies

  • We use cookies and similar technologies to:
  • Enable essential site functions (e.g., shopping cart)
  • Analyze traffic and improve our website
  • Remember your preferences
  • You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality. We also use analytics tools (e.g., Google

International Transfers

  • Some of our service providers (e.g., certain labs or cloud storage) may be located outside Canada. When we transfer data, we ensure appropriate safeguards are in place (contractual clauses, adequacy decisions, or equivalent protections).

Changes to This Privacy Policy

  • We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will be revised. We will notify you of material changes via email or a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Privacy Officer
Sapere Health
Email: info@saperehealth.caYou agree not to misuse the Services, including providing false information, interfering with operations, or using for unlawful purposes.

Your Test Has Been Ordered

WHAT HAPPENS NEXT

Order Online

Complete your order. We'll contact you within 1–2 business days to schedule your appointment at a time that works for you.

Phlebotomist Arrives

A certified healthcare professional arrives at your home, office, or preferred location. The blood draw takes about 10 minutes.

Lab Analysis

Your sample is analyzed at a CLIA-certified, CAP-accredited lab — the same standard used by hospitals and clinical practices across Canada.

Physician-Reviewed Results

Your report is reviewed by Dr. Ryan Kingan, MD and delivered securely by email within 3–10 business days. Includes reference ranges, plain-language interpretation, and actionable insights.

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